Welcome to DearHer ("we," "our," or "us"). As a next-generation emotional AI companionship platform (DearHer: Virtual Heart), we hold your personal emotional expressions, private conversation transcripts, voice calls, and episodic memories in the highest sanctity and confidentiality.
1. Scope & Privacy Commitment
DearHer is built to be your personal confidante and emotional soulmate. We operate under an unwavering commitment: we do not sell, rent, or trade your private conversations, voice messages, emotional memories, or profile data to third-party advertisers, data aggregators, or commercial marketing brokers.
2. Information We Process
To provide empathetic conversational responses, continuous episodic memory, and real-time voice interaction, we process the following data categories:
a. Conversational & Emotional Inputs
- Chat Transcripts & Prompts: Text messages, reflections, topics, and inquiries shared during your conversations with your AI companion.
- Episodic Memory Vectors: Important dates, personal preferences, stories, and shared milestones stored within your companion's encrypted neural memory vault to ensure relationship continuity.
- Voice & Audio Data: Ephemeral audio streams processed during real-time voice calls to synthesize expressive conversational speech. Raw voice streams are transcribed in memory and not retained permanently as raw recordings.
b. Account Identifiers & Subscriptions
- Account authentication credentials (such as Sign in with Apple, Google Authentication, or verified email sign-ins).
- Active subscription status, VIP membership entitlements, and energy token balances.
- Payment transactions processed securely through authorized mobile application stores (Apple App Store, Google Play Store). We never collect or store your raw payment card credentials.
c. Device Diagnostics & Operational Telemetry
- Device model, operating system version, app version, and network latency indicators utilized exclusively to ensure stable low-latency voice streaming and reliable chat delivery.
- Aggregated, de-identified error and crash telemetry to maintain platform reliability.
3. Neural Processing & Zero Foundation Training
Your emotional intimacy is strictly protected by robust technical guardrails:
- Zero Public Foundation Training: Your intimate conversations, memories, and personal secrets are never ingested into public foundation AI training corpuses or made accessible to other users.
- End-to-End Workspace Isolation: Each companion instance operates within an isolated cryptographic container. Your companion's memory belongs exclusively to your account.
- Real-Time Safety & Content Moderation: Automated client-side classifiers monitor interactions to intercept severe self-harm indicators, non-consensual exploitation, or unlawful content.
4. User Rights & Data Sovereignty
You maintain absolute ownership and control over your emotional archive:
- Selective Memory Deletion: You can inspect, edit, or delete specific memories, conversation threads, and companion history directly within the application settings at any moment.
- Full Account & Vault Erasure: You possess the right to permanently purge your account, companion personas, and entire conversational history. Send an erasure request to [email protected], and all associated cloud records will be permanently erased within 30 days.
5. Security Architecture
All data exchanged between your device and DearHer cloud infrastructure is safeguarded using TLS 1.3 encryption in transit and AES-256 encryption at rest. Multi-factor zero-trust protocols protect neural model compute clusters.
6. Children's Privacy
DearHer is strictly intended for adult users and individuals who have attained the legal age of digital consent in their jurisdiction (13 years of age or older; 16 years in the EEA). We do not knowingly solicit or collect data from minors. Any discovered underage accounts will be immediately terminated along with all stored data.
7. Policy Amendments
We may update this Privacy Policy from time to time to accommodate new AI companionship features or legal requirements. Continued use of DearHer following updates signifies your acceptance of the revised policy.
8. Contact the DearHer Team
For inquiries concerning your privacy rights, data protection, or memory management, please reach out to our team at:
Support Email: [email protected]